Returns Policy
At XLamias, we recognize the importance of our customers' satisfaction with their purchases. That's why we offer a fair and consistent returns policy.
Right of Return Products can be returned within 14 days of the delivery date, as long as they are in their original condition and packaging, unused or damaged.
Return Procedure To return a product, please follow the steps below:
- Contact our customer service at info@xlamias.gr providing the order number and the reason for the return.
- We will provide you with instructions on how to return the product to us.
- Once we receive and inspect the product, we will process your return.
Refunds The refund will be made using the same payment method used during the original transaction, unless you have expressly agreed otherwise. The refund time may vary depending on the payment method.
Exceptions Some products may not be eligible for return due to health or hygiene reasons if they have been opened after delivery.
Contact For any questions about our returns policy, please contact our customer service at info@xlamias.gr.